Meet The Team

Susanna and Michael work together to set industry standards for excellence in supporting our clients’ individual needs. With the added strength of our expanded team including Keri, Rebecca, and Erick, we are able to provide exceptional service and ensure every financial milestone is handled with care and confidence.

Through the highest level of professional competence, we remain committed to finalizing your most important financial transaction with seamless perfection.

“Honestly, we could not have asked for better [mortgage support]. Thank you so much for helping us make a huge life decision feel like it was the best and easiest decision we’ve made. ”
– Christina Trevisonno, 2025

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“Susanna is an outstanding mortgage broker – highly efficient, organized, and professional. She’s proactive at every step and always secures an excellent product. The process felt smooth and stress-free thanks to her expertise. Highly recommend!”

– Trevor Richter, September 2025

Susanna Penning, AMP

Mortgage Agent Level 2 M080000257

Susanna has over 25 years of experience as a mortgage agent in Ottawa. A graduate of Carleton University (BCom), she originally turned to mortgages as a young mum who was disappointed with the limited solutions at Big Banks.

Today, Susanna combines her financial knowledge, industry experience, and a passion for service as she leads her team to focus on client needs. She consistently receives professional recognition as a top agent and client referrals that prove you don’t need to look anywhere else for the right mortgage counsel.

Awarded VERICO’s Chairperson’s Club in 2025.

“Michael has been incredible to work with. His approach to client service and attention to detail have made our transaction simple and effortless. Highly recommend him if you’re getting a mortgage!”

– Denis Ouellette, October 2025

Michael Thibault

Mortgage Agent Level 2 M20000149

With over 25 years of sales and customer service experience, including more than a decade in the mortgage industry, Michael is your go-to Mortgage Specialist for turning financial goals into reality. Born and raised in Halifax, this friendly Maritimer stands out for his authentic, client-first approach and his ability to simplify even the most complex mortgage decisions.

Beyond his expertise, Michael is a dedicated family man who loves spending time with his wife and three energetic children. When he’s not helping clients, you’ll often find him golfing, running, or enjoying great food with friends.

Awarded VERICO’s Chairperson’s Club in 2025.